IT Support/Technican (at least 2-year experience)

Tasks

  • Serve as the first point of contact for end users seeking technical assistance over the phone or email.Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Determine the best solution based on the issue and details provided by end users.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Assign users and computers to proper groups in Active Directory.
  • Perform timely workstation hardware and software upgrades as required.
  • Identify and suggest possible improvements on procedures.
  • Audit, aware, alert, maintain data safety tasks

Skills

  • 2-3 years of experience in IT support role or other customer support role.
  • Bachelor’s degree in Computer Science, Computer Engineering or related field.
  • Tech savvy with working knowledge of office automation products, databases and remote control.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.

All CVs please send to us via: hr@dinosys.vn

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